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We are only able to process a return or exchange request within 30 days form the date you receive your order. Unfortunately, we are unable to accommodate any requests falling outside of these guidelines. 

All items must be returned in their original condition and must not be washed, worn, or altered in any way. 

We are unable to accept return or exchange requests for any limited edition, clearance, or sale items. 

Please send the item back with a note stating that you would like a refund or what you would like to exchange it for. You must include the item chosen for exchange, size (if applicable), and the original order number. The item chosen for an exchange must be of equal or lesser value (the difference will be refunded). If you do not follow these directions, your exchange will NOT be processed and we will refund you for the returned item.

You are responsible for shipping the item back to us and all costs associated with the return shipment. If you do not obtain a tracking number or insurance for your package we will not be able to confirm receipt and cannot be held responsible for any lost packages. If there are any issues with your request (ie. the item requested is out of stock) we will contact you via email. 

 

Our shipping address is:

 

SGMGROUPARTISTS

637 ROSEHILL AVENUE

K2S 0K2

OTTAWA, ONTARIO

CANADA